Privacy Policy
**Good Chips**
Last updated: 14 AUG 2026
This Privacy Policy describes how Good Chips ("we", "us", or "our") collects, uses, and discloses your personal information when you visit, use, or make a purchase from buygoodchips.com (the "Site") or otherwise communicate with us (collectively, the "Services"). For the purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.
Please read this Privacy Policy carefully.
## Our platform (SHOPLINE)
Our Site is hosted on SHOPLINE. SHOPLINE provides us with the online e-commerce platform that allows us to sell our products and services to you. Your data may be stored through SHOPLINE's data storage, databases, and the general SHOPLINE application on secure servers behind a firewall. When you place an order through our Site, your information is processed and stored by SHOPLINE on our behalf as part of operating the store.
## What personal information we collect
The types of personal information we obtain about you depends on how you interact with our Site and use our Services. When we use the term "personal information", we are referring to information that identifies, relates to, describes, or can be associated with you. The following are the categories of personal information we may collect:
- **Contact details** — such as your name, address, phone number, and email address.
- **Order information** — such as your billing address, shipping address, payment confirmation, email address, and phone number.
- **Account information** — such as your username, password, and security questions, if you create an account.
- **Customer support information** — such as the information you choose to include in communications with us, for example when sending a message through the Services.
- **Device and usage information** — such as your IP address, browser type, device information, and details about how you interact with our Site, collected through cookies, pixels, and similar technologies.
We do not intentionally collect any special or sensitive categories of personal information.
## How we collect personal information
We collect personal information from a variety of sources, including:
- **Directly from you** when you create an account, place an order, subscribe to our marketing, or contact us.
- **Automatically** through cookies and similar technologies as you navigate the Site.
- **From third parties**, such as our service providers (including SHOPLINE), payment processors, shipping carriers, and marketing or analytics partners.
## How we use your personal information
We use your personal information for a variety of business purposes, including to:
- **Provide products and services** — to process your orders, arrange delivery, take payments, and provide you with order confirmations and updates (including pre-order and fulfilment updates by email).
- **Provide customer support** — to respond to your enquiries and resolve any issues.
- **Marketing and advertising** — to send you promotional communications, such as new flavour drops and restocks, where permitted by law. You can opt out at any time.
- **Security and fraud prevention** — to detect, investigate, or take action regarding possible fraudulent or illegal activity and to keep the Services secure.
- **Improve our Services** — to understand how visitors use our Site so we can improve it.
## Cookies
Like many websites, we use cookies and similar technologies on our Site. We use cookies to power and improve our Site and Services (including to remember your actions and preferences), to run analytics, and to better understand how you interact with the Services. Most browsers automatically accept cookies, but you can usually set your browser to remove or reject cookies through your browser controls. Please note that removing or blocking cookies can negatively impact your experience and may cause some parts of the Site to no longer be fully functional.
## How we disclose personal information
In certain circumstances, we may disclose your personal information to third parties for legitimate purposes, including:
- **With service providers and partners** who perform services on our behalf, such as SHOPLINE (platform hosting and store operation), payment processors, shipping and fulfilment providers, and email marketing and analytics providers.
- **To comply with legal obligations** or respond to lawful requests from public authorities.
- **In connection with a business transaction**, such as a merger, financing, or sale of assets.
- **With your consent** or at your direction.
We do not sell your personal information for money.
## Third-party links
Our Site may contain links to websites operated by third parties. We are not responsible for the privacy or security practices of any third-party websites, and any information you provide to them is governed by their own privacy policies.
## Data retention
We retain your personal information for as long as necessary to fulfil the purposes described in this Privacy Policy, including to provide our Services, comply with our legal, accounting, or reporting obligations, resolve disputes, and enforce our agreements.
## Your rights
Depending on where you live, you may have some or all of the following rights in relation to your personal information: the right to access, correct, delete, or receive a copy of your personal information; the right to restrict or object to certain processing; and the right to withdraw consent. To exercise any of these rights, please contact us using the details below. We will not discriminate against you for exercising any of these rights.
## Children's data
The Services are not intended to be used by children, and we do not knowingly collect personal information about children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us to request its deletion.
## Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date, and take any other steps required by applicable law.
## Contact us
If you have any questions about this Privacy Policy or our privacy practices, or if you would like to exercise any of your rights, please contact us at:
- **Email:** info@buygoodchips.com
- **Business name:** GoodChips